AI Powered
Municipal Customer Service Experience
Muni helps your staff deliver better service by:
Reduce call volumes by providing residents with instant, accurate answers 24/7
Free staff from repetitive questions so they can focus on complex issues
Improve service response times and resident satisfaction
Equip your municipality with AI tools built for the public sector
And much more!
Integrate With 100+ Municipal Services
From illegal dumping reports to permit payments, Muni connects directly to the services your residents need, so your team spends less time chasing information.
Powerful Resident App & Admin Dashboard
Muni is a wholistic platform that includes our administrative dashboard, resident mobile app, and resident web app that can be seamlessly embedded in your website.
Product Features
We've covered all the basics for a truly magical customer service experience and are continuously adding to our feature set.
Resident Relationship Management
Muni’s CRM centralizes all resident interactions and data for streamlined service management.
Service Requests
Handle any municipal inquiry quickly and accurately with our intuitive request management tools.
Notification
Send targetted alerts, news, and service updates directly to residents via push notification, SMS or email.
Curbside Collection
Share waste and recycling pickup schedules directly in the resident app for easy, anytime access.
Payments
Enable residents to pay for taxes, utilities, permits, and more—securely and conveniently online.
Knowledge Base
Dynamically train your AI with up to date municipal data to provide accurate, informative answers to resident questions.
Stay tuned for more innovative features coming soon to muni.
Quick and Easy Onboarding
Our team will work hand-in-hand with yours through our quick and easy Onboarding Phase, which includes the following.
1
All required third party systems integrations.
2
Model training on all relevant municipal data.
3
Staff training and handoff.
Frequently Asked Questions
How does muni work for you?
muni uses the latest AI models to understand resident questions, search for relevant answers in your knowledge base, and provide accurate answers to residents based on the content in your knowledge base.
What do we need to onboard to muni?
The onboarding process for a municipality takes four to six weeks, split across the following three phases.
What is the ROI on a muni Chatbot?
The return on investment (ROI) of a muni chatbot for non-emergency municipal services can be significant. Here are a few key points to consider when evaluating the ROI of such a solution:
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