AI-Powered Solutions for Municipalities
Upgrade your municipal customer service experience
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Overwhelmed Support Channels & Frustrated Residents
Across North America, municipalities rely on disconnected systems and manual processes that make even simple tasks time-consuming. Staff spend hours triaging inquiries, searching for information, and routing requests, leading to bottlenecks, slow turnaround times, and a frustrating experience for residents and administrators alike.
The Consequences
The High Cost of Inaction
From Municipalities
Three Critical
Challenges
Municipalities face mounting pressures on key pain points (and workflows), threatening the very foundation of public service and community well-being.
Municipalities
Backlog
Overload
Public Trust
Resident
Increasing Service Backlogs
Without efficient automation and streamlined workflows, routine service requests accumulate, creating longer wait times that frustrate residents and lead to growing dissatisfaction with municipal services.
Rising Administrative Overload
Manual processes require repetitive data entry and excessive paperwork tasks, diverting precious human resources away from complex issues and strategic initiatives, weakening overall organizational effectiveness.
Decreasing Public Trust
Lack of transparency, inconsistent communication, and delayed updates contribute to growing perception that municipal services are unresponsive or inefficient, eroding the trust between residents and their local government.
Each of these challenges quietly amplifies operational strain and threatens to widen the gap between resident expectations and municipal capacity—making the cost of delay far greater than it seems.
Have Questions?
Curious about how Muni can fit your municipality's unique needs? Reach out to our team for personalized answers or explore our comprehensive FAQ section to find quick solutions.
The AI-Powered Solution
How Muni Powers Digital
Transformation
Three Performance
Improvements
Muni dramatically lowers call volumes, accelerating response times, and boosting resident satisfaction through effortless, automated service delivery and transparent digital engagement.
Municipalities
Resident
Workflow Efficiency, Built In
By automating routine questions and intake steps, Muni reduces the number of interactions that require staff involvement. Departments spend less time vetting, redirecting, and repeating information, resulting in smoother workflows and faster issue resolution.
Improved Response Times
Service requests are processed and triaged instantly or much more quickly than traditional methods, thanks to our automated workflows that ensure each inquiry reaches the appropriate municipal department.
Increased Resident Satisfaction
Enhanced access to information and self-service options boost resident engagement and satisfaction by providing convenient, anytime access to municipal services and real-time updates from their devices.
Muni’s AI-powered platform delivers dramatic improvements in call volume reduction, response speed, and resident satisfaction, empowering municipalities to provide faster, more efficient, and more transparent services.
See Muni in Action
Ready to experience how Muni can transform your municipality’s service delivery? Request a personalized demo and discover the power of AI-driven efficiency, transparency, and citizen engagement firsthand.
Product Suite
Unified Access to Muni’s
Full Suite Experience
Admin Dashboard
Experience comprehensive control and oversight with Muni’s Admin Dashboard. Effortlessly monitor service tickets, manage resident requests, and track key metrics.
Resident Mobile Application
Resident Web Application
Admin Dashboard
Experience comprehensive control and oversight with Muni’s Admin Dashboard. Effortlessly monitor service tickets, manage resident requests, and track key metrics.
Resident Mobile Application
Resident Web Application
Features
All-in-One Features
Tailored for Municipalities
Resident Relationship Management
Muni includes a full CRM--or as we call it, RRM--for full context into resident relationship management.
Service Requests
Allow residents to easily submit and track service requests for quick resolution.
Notifications
Muni includes a full CRM--or as we call it, RRM--for full context into resident relationship management.
Curbside Collection
Help your residents never miss a a garbage day again. All curbside collection information available all the time.
Payments
Allow residents to process payments for property taxes, utilities, program fees, parking violations and more.
Knowledge Base
Train your AI with up to date municipal data to provide accurate, informative answers to resident questions.
Municipal Applications
Streamline permit applications, license renewals, and other municipal forms with an intuitive digital submission process.
Surveys
Gather resident feedback and insights through customizable surveys to improve community engagement and decision-making.
Building Codes
Review, markup, compare, and collaborate on internal documents with your team in one centralized location.
There's more on the way!
We're constantly developing new features to enhance the experience. Explore the full list of current and upcoming capabilities below.
"This is exactly what we're looking for...everything has been determined and kind of built from municipal feedback."
Township of Oro Medonte
Ayla Taylor - Corporate Customer Service & System Implementation Supervisor
Use One Or All Best Features Integrated
Choose a la carte features with ease—just toggle on what you need to unlock powerful municipal solutions.
Seamless, Quick, and Easy Onboarding
Our team will work hand-in-hand with yours through our quick and easy Onboarding Phase, which includes the following.
Request a Demo
Keeping Conversations And Data Secure
Muni takes privacy and security seriously, ensuring that every resident conversation—and all municipal data—remain fully protected. Our platform uses robust data encryption, strict access controls, and regular security audits to safeguard information against unauthorized access and cyber threats.
Frequently Asked Questions
Get in touch with our team—we're here to help you make the most of Muni
Is Muni white-labeled for us?
Yes! As part of the onboarding process, our team will white-label Muni for you at no additional cost, ensuring seamless consistency with your existing brand and identity.
Can muni integrate w/ X?
Note: in some scenarios, integration may not be feasible even if an API and documentation is present. This may be due to the limitations of the API itself, conflicts between the API and Muni’s existing infrastructure, or if integration will affect one or more of Muni’s core functionalities.
Tell me more about Resident Relationship Management
Muni's Resident Relationship Management (RRM) feature acts as a CRM specifically for municipalities. It stores data relating to residents' profiles, including their service requests, payment history, and communication logs, allowing Muni admins to monitor interactions and analyze data.
Can't find what you are looking for?
View More FAQsResources & Insights
Stay informed about the latest trends in municipal technology, best practices for digital transformation, and insights into building better communities through technology.
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It’s Time to Upgrade Your
Customer Experience
Schedule a call today for a full product demonstration and for further information.
Request a Demo 
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